Privacy Policy

Highrise Projections ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or enquire about our LED screen, staging, sound, and generator hire services.

 

Who We Are

Highrise Projections is based at Unit 5 Ramsden Road, Hereford, HR2 6LR. If you have any questions about this policy or how we handle your data, you can contact us at info@highriseprojections.co.uk or 07790 665935.

 

Information We Collect

We may collect the following information when you use our website or contact us:

-Contact details, such as your name, email address, and phone number

-Event details you provide when requesting a quote, including event date, location, and requirements

-Correspondence you send us, such as emails or messages submitted through our contact form

-Technical information, such as your IP address, browser type, and how you use our website, collected automatically through cookies and similar technologies

 

How We Use Your Information

We use your personal information to:

-Respond to your enquiries and provide quotes for our hire services

-Deliver and manage the equipment hire you've booked with us, including setup, breakdown, and any related communication

-Maintain records for accounting, legal, and insurance purposes

-Improve our website and services

-Send you marketing communications, where you have consented to receive them (you can opt out at any time)

 

Our Legal Basis for Processing

We process your personal data on the following legal bases under UK data protection law:

-Contract – to fulfil a booking or provide a quote you've requested

-Legitimate interests – to run and improve our business, respond to enquiries, and keep appropriate records

-Consent – for marketing communications, where applicable

-Legal obligation – to meet accounting, tax, or insurance requirements

 

Cookies

Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site. This may include analytics tools to measure website traffic and, where enabled, advertising tools to help us understand the effectiveness of our marketing. You can control or disable cookies through your browser settings, though this may affect how parts of the site work.

 

Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties who help us run our business, such as:

-Our website and booking platform provider (Wix)

-Payment processors, where applicable

-Subcontractors or crew directly involved in delivering your event

-Professional advisors, such as accountants or insurers, where necessary

We only share what's needed for these purposes, and we require anyone handling your data on our behalf to keep it secure.

 

Data Retention

We keep your personal information only as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Enquiry and booking records are typically kept for a reasonable period to support future correspondence, warranty, or insurance needs, after which they are deleted or anonymised.

 

Your Rights

Under UK data protection law, you have the right to:

-Access the personal information we hold about you

-Ask us to correct inaccurate information

-Ask us to delete your information, in certain circumstances

-Object to or restrict how we use your information

-Request a copy of your information in a portable format

-Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at info@highriseprojections.co.uk. If you're not satisfied with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

 

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

 

Last updated: September 2026